Type the topic or word you want to search

Cancellation / Refund

As there are special discount prices applied on the dates of the non-refundable reservations, no changes can be made. You might have to pay a fee regarding the property's policies if you choose to cancel your reservation for this type of rooms.

You can find the cancellation and refund policies of the property from the details of the room you booked. Cancellation and refund policies are also included in the electronic confirmation mail that is sent to you after booking. There might be different cancellation policies for non-refundable or similar "special deal" rooms. You can find the special conditions of the rooms from Conditions column, next to Room Type column.

After you cancel your reservation, you will observe that your reservation status on the system is changed. Additionally, you will receive an e-mail confirming your cancellation. Please, after the cancellation, check your inbox and spam/junk folder. If you didn't receive a cancellation e-mail, please contact us.

If you'd like to cancel your reservation, please keep in mind the period for "free cancellation". During the free cancellation period, you can get your reservation money back. However, when you exceed the period of the free cancellation, you would have to pay according to the cancellation policies of the property you booked. You can find the information on cancellation and refund policies of the property from the details of the room that your booked. The cancellation and refund policies are also included in the electronic confirmation mail that is sent to you. There might be different cancellation policies for non-refundable or similar "special deal" rooms. You can find the special conditions of the rooms from Conditions column, next to Room Type column.

You need to sign up to cancel or change your reservation at Odamax.com. You can cancel or change your reservation by clicking "My Reservations" tab on odamax.com website and logging in the system. Before you make a change in your reservation, don't forget to check the cancellation policies of the property. If your booking is non-refundable and other special deals apply, there might be different cancellation policies.

In the properties, every room that is put up for sale has different conditions and these conditions are set by the property itself. If you choose non-refundable room, there is a fee you have to pay if you want to make any change or cancel your reservation. The information about the price is shown to you in room conditions and reservation confirmation. On the other hand, Free Cancellation is available during cancellations between the dates that the property set. During the valid cancellation period, you can cancel or change your reservation for free. This information can also be found in room conditions and reservation confirmation.

The room with extra bed has a separate price and in this option, the extra bed can't be cancelled. If you'd like to book a room with no extra bed, this price is separately displayed. To cancel the extra bed, you need to cancel whole reservation and book again.

Need more help?


Send us a message Call us

This website uses cookies to store information in your computer. While some of these cookies plays the main role for the operation of the website, remaining part helps the improvement of the user experiences. By using our website, you agree to the use of these cookies. Click for further information on Protection of Personal Data, Privacy Policy and Principles on Use of Cookies.

If you want to change your contact information that you've provided to receive campaigns and deals of Odamax, login to www.odamax.com or mobile application of Odamax and make any changes from the personal information section. If you don't want to receive any information on campaigns, you can follow the these procedures for different channels: If you don?t want to receive commercial e-mails from Odamax, you can write your request to customerservice@odamax.com or cancel your permission from the clickable section at the bottom of the mail you've received before or you can call 0850 955 4444. You can choose not to allow push notifications from the settings sections of your web browser not to receive any from the web site through your computer, mobile phone or tablet. If you don't want to receive any push notification from the mobile application of Odamax, you can disable push notifications by changing the notification settings from the settings section on your device.