Can I cancel or change a non-refundable reservation?
As there are special discount prices applied on the dates of the non-refundable reservations, no changes can be made. You might have to pay a fee regarding the property's policies if you choose to cancel your reservation for this type of rooms.
Where can I find the information of a hotel's cancellation policies?
You can find the cancellation and refund policies of the property from the details of the room you booked. Cancellation and refund policies are also included in the electronic confirmation mail that is sent to you after booking. There might be different cancellation policies for non-refundable or similar "special deal" rooms. You can find the special conditions of the rooms from Conditions column, next to Room Type column.
How can I learn that my reservation is cancelled?
After you cancel your reservation, you will observe that your reservation status on the system is changed. Additionally, you will receive an e-mail confirming your cancellation. Please, after the cancellation, check your inbox and spam/junk folder. If you didn't receive a cancellation e-mail, please contact us.
When I cancel my reservation, will I pay cancellation fee?
If you'd like to cancel your reservation, please keep in mind the period for "free cancellation". During the free cancellation period, you can get your reservation money back. However, when you exceed the period of the free cancellation, you would have to pay according to the cancellation policies of the property you booked. You can find the information on cancellation and refund policies of the property from the details of the room that your booked. The cancellation and refund policies are also included in the electronic confirmation mail that is sent to you. There might be different cancellation policies for non-refundable or similar "special deal" rooms. You can find the special conditions of the rooms from Conditions column, next to Room Type column.
Reservation Cancellation / Change
You need to sign up to cancel or change your reservation at Odamax.com. You can cancel or change your reservation by clicking "My Reservations" tab on odamax.com website and logging in the system. Before you make a change in your reservation, don't forget to check the cancellation policies of the property. If your booking is non-refundable and other special deals apply, there might be different cancellation policies.
What does Non-refundable Room or Free Cancellation mean?
In the properties, every room that is put up for sale has different conditions and these conditions are set by the property itself. If you choose non-refundable room, there is a fee you have to pay if you want to make any change or cancel your reservation. The information about the price is shown to you in room conditions and reservation confirmation. On the other hand, Free Cancellation is available during cancellations between the dates that the property set. During the valid cancellation period, you can cancel or change your reservation for free. This information can also be found in room conditions and reservation confirmation.
How can I cancel the extra bed in my reservation?
The room with extra bed has a separate price and in this option, the extra bed can't be cancelled. If you'd like to book a room with no extra bed, this price is separately displayed. To cancel the extra bed, you need to cancel whole reservation and book again.